Product Returns

Kaizen Tuning takes great care to ensure our customers receive the proper products to suit their individual needs. If for any number of reasons, a purchase may not meet those needs and may require an exchange or in some cases a refund. You are encouraged to contact an Kaizen Tuning Representative prior to returning a product as you may find additional information about the product and related products helpful.

We are happy to accept your returned merchandise so long as the following criteria are met:

• All returns must be pre-authorized by contacting an Kaizen Tuning representative at 978-866-9900
• All returns must be received by Kaizen Tuning within 30 days of the date in which the product was shipped
• All returned merchandise must be in new, unused condition and in the original package or box.
• All returned merchandise must be shipped with the Kaizen Tuning issued Return Authorization (RA) number clearly marked on the exterior of the shipping carton or other packaging.
• Special Order items will not be accepted for exchange or return unless previously authorized by an Kaizen Tuning representative.
• Kaizen Tuning Reserves the right to require a 15% restocking fee.
• Please be sure to adhere to the criteria specified above as any return that does not will be ineligible for credit or exchange and will be refused or returned to the sender.
• Shipping charges for returned merchandise are the responsibility of the customer.
• Original shipping costs are not refundable.
• Exchanges are subject to product availability.

For further information, contact Kaizen Tuning by calling 978 266 9900, Monday through Friday between the hours of 9:00 a.m. and 6:00 p.m. (EST).